Recognising an emergency

When to call us — immediately

If you are in any doubt, call us. It is always better to call and be reassured than to wait.

🔴 Call immediately — these are emergencies
Difficulty breathing, choking or turning blue
Collapse, inability to stand or sudden weakness
Suspected poisoning or eating something toxic
Seizure or convulsions
Severe trauma — road accident, fall, bite wound
Uncontrolled or severe bleeding
Bloated, distended abdomen with distress (GDV in dogs)
Straining to urinate with no output — especially cats (blocked bladder)
Eye injury or sudden change in vision
Loss of consciousness
🟡 Call us same day — not quite right
Vomiting or diarrhoea more than once or twice
Not eating for more than 24 hours
Limping or sudden change in mobility
Significant change in behaviour or energy
Drinking or urinating much more or less than usual
Swelling, lump or wound that has appeared suddenly
Coughing, sneezing or discharge from eyes or nose
Scratching, head shaking or ear discomfort
Something just does not seem right — trust your instinct

Out of hours — ICR Loanhead

Out of hours care for TWC patients is provided by ICR Loanhead, our trusted out-of-hours partner. When you call our number outside opening hours, your call is automatically forwarded — you never need to look up a different number or register anywhere new.

0131 516 2499
Your TWC number · auto-forwards to ICR Loanhead out of hours · 24 hours
Emergency stabilisation — in-hours only
Emergency stabilisation is available at our Newcraighall practice during opening hours at a fixed price of £860.00. For out-of-hours emergencies, please call 0131 516 2499 and your call will be forwarded to ICR Loanhead.