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Home › Your pet's care › Rainbow Room & end of life

End of life care

The gentlest of
goodbyes —
you are not alone.

Losing a pet is losing a family member. We know that. Our approach to end of life care is built around honesty, warmth and time — giving families the space to make the right decisions, without pressure, without rushing, and with the support they deserve.

Call to speak to us Cremation information ↓

The Rainbow Room

A private space, off reception by the entrance, designed to feel like home — not a veterinary room. No clinical equipment in sight. No time limit. Candles, a sofa, blankets, and warmth.

Private, off reception — by the entrance door

Candles, sofa, soft furnishings, heater

No time limit — stay as long as you need

No clinical equipment visible

Feels like a living room, not a vet practice

"The Rainbow Room was perfect — candles, sofa, heater. It felt like being at home. I was able to say goodbye to my best friend as I lay on the sofa with him on my chest. Miriam and Chloe were so gentle and patient." — Gem · Facebook · Recommended

How we support you

Care that goes beyond
the clinical

End of life care at TWC means walking alongside you — not just providing a service. We are here before, during and after.

Honest conversations

We will tell you what we honestly see — not what is easiest to hear. We have quality of life conversations before things become urgent, when you have time to think.

Palliative care

Pain management, nutritional support and regular monitoring — making whatever time remains as good as it can be. We plan proactively, not reactively.

The Rainbow Room

Private, warm, unhurried. Off reception by the entrance — you do not have to walk through a waiting room to reach it.

Support for you

Losing a pet is losing a family member. We acknowledge that without reservation. We are here for you — before, during and after.

Photo: Rainbow Room

Photo: sofa & soft furnishings

Photo: room detail

★ ★ ★ ★ ★

I took my older lady here when another vet had gave up and presumed her current illness had elevated and was said end of life care. after 5 mins it didnt relate. I came to vet wellness centre different approach all together very kind and went above board to accommodate her even helping me to get home. she recovered well after a few days and enjoyed the summer and her beach. when time came for her passing they were more than helpful, not being the easiest person to deal with they did a grand job and for that am very grateful and wouldnt hesitate about visiting. its not just a business approach they do very much care for the animals. I will be forever grateful for the time given with my wee dog where it may not have been possible had I listened to vet else where

Sian · Facebook · Recommended

After

Cremation & what happens next

We work with iCare Pet Crem — a family-run cremation service we trust completely. You contact them directly; we facilitate the introduction only.

iCare Pet Crem

Family-run since 2011 · Individual cremations only · Regulated by AHVLA · West Lothian

icarepetcrem.co.uk

iCare Pet Crem is Central Scotland's original individual pet cremation service, run by Alex Baxter and his team from their dedicated premises in West Lothian — just two minutes from the M8. Family-run since 2011, they work in collaboration with local funeral directors and are regulated by the Animal and Plant Health Agency (AHVLA).

What sets iCare apart is their commitment to individual-only cremations. Your pet is collected and cremated separately — never alongside other animals or clinical waste. You receive all of your pet's ashes, and only your pet's ashes. Their vehicles are purpose-built and discreet.

They also offer a return-to-home service — Alex's team can personally return your pet's ashes to you — and a range of caskets, urns and keepsakes if you would like something to hold on to. All arrangements and payment go directly between you and iCare. We have no financial relationship with them.

Individual cremation guaranteed — your pet, and only your pet

Collected promptly — not stored in a freezer

Transported with dignity — not alongside clinical waste

Trained pet funeral directors from start to finish

Regulated by AHVLA · Inspected & approved

Ashes returned in biodegradable scatter tube (standard) or chosen casket/urn

iCare cremation prices (from April 2026)

Extra small animals (0–2kg)Rats, guinea pigs, birds, reptiles

£100

Cat or rabbit

£200

Small dog (0–10kg)

£220

Medium dog (10–20kg)

£250

Large dog (20–35kg)

£270

Extra large dog (35–47kg)

£300

Giant dog (47kg+)

£320

Base prices include ashes returned in a biodegradable scatter tube. Collection from home or practice, return of ashes to home, caskets/urns, and out-of-hours service may incur additional charges. Full price details at icarepetcrem.co.uk →

All arrangements and payment are made directly with iCare Pet Crem. We introduce families to iCare because we trust them — we have no financial relationship with them and receive no commission.

Visit icarepetcrem.co.uk Full price list

Communal cremation

For owners who do not wish to have ashes returned, we can arrange communal cremation directly. Cat: £150 · Dog: £200.

We are here when
you need us.

Whether you have a question about quality of life, want to talk through options, or are ready to make an appointment — please call us. There is no wrong time to reach out.

Call 0131 516 2499

Not sure if your pet needs to be seen?

Use our clinical triage tool for guidance on urgency — with time-aware out-of-hours advice.

Is my pet okay?

The gentlest ofgoodbyes —you are not alone.

Care that goes beyondthe clinical

Cremation & what happens next

We are here whenyou need us.

The gentlest of
goodbyes —
you are not alone.

Care that goes beyond
the clinical

We are here when
you need us.