🚨 Emergency or out of hours? 0131 516 2499 | Calls auto-forward to ICR Loanhead out of hours | Cameron Toll opening August 2026
Is this a life-threatening emergency?
If your pet is collapsed, struggling to breathe, bleeding heavily, seizing, or unable to urinate — do not use this tool. Call immediately.
Call 0131 516 2499 now
Clinical triage tool

Is my pet
okay?

Not sure whether your pet needs to be seen today, urgently, or whether it can wait? Our clinical triage tool guides you through your pet's symptoms and gives you a clear recommendation — with time-aware advice based on our current opening hours.

Start the assessment Emergency care →
This tool guides, it does not diagnose
The assessment provides urgency guidance only and does not replace a veterinary examination. If you are ever unsure, call us — 0131 516 2499.

Possible outcomes

Immediate emergency
Call now or go directly to emergency care
Now
Urgent care needed
Appointment required today
Today
Prompt care advised
Seen within 24 hours
24hrs
Routine appointment
Book within 2–3 days
2–3 days
The tool checks our current opening hours and adjusts its advice accordingly — including out-of-hours guidance.
How it works

A few questions.
A clear answer.

1
Your pet type
Tell us whether you have a dog or cat — questions and options are tailored to each species.
2–3
Symptoms & severity
Select the primary concern and describe its severity. Emergency symptoms are clearly flagged.
4–7
Behaviour & condition
Duration, behaviour, mobility, appetite — a picture of how your pet is right now.
8
Pain assessment
Signs of pain or distress, using species-specific indicators recognised by veterinary professionals.
Clinical assessment

Start your
pet's assessment

Take your time with each question. The assessment adapts based on your answers. You can go back and change a response at any point.

Clinical Triage System
Step 1
Clinical Pre-Assessment
This tool helps us understand your pet's condition before your visit. Your responses will be added to the clinical record to assist our veterinary team in providing appropriate care.
Important: This assessment provides guidance only and does not replace professional veterinary examination or diagnosis.
RCVS Guidelines Compliant • Triage & Clinical Signposting • The Veterinary Wellness Centre, Edinburgh
Clinical summary copied to clipboard
Clinical summary copied to clipboard
After the assessment

What happens next

Once you have your result, here is what to do — depending on the urgency level recommended.

Call us
For urgent, prompt or routine results — call us on 0131 516 2499. Our team will book the right appointment for your pet's needs. Mon–Fri 8:30am–6pm · Sat 9am–12pm.
0131 516 2499
Out of hours emergency
If your result is immediate or urgent and we are closed, call our number — it auto-forwards to ICR Loanhead out of hours. Never wait until morning for a true emergency.
Emergency care information
New to TWC?
If you are not yet registered with us, you can call to register and book at the same time. We also welcome you to pop in — pets always welcome. Your first visit takes no longer to arrange than a call.
Your first visit
Opening hours

When we are here

In hours
Monday–Friday · 8:30am–6pm
Saturday · 9am–12pm
0131 516 2499
Out of hours
Same number — calls auto-forward
to ICR Loanhead out of hours
Emergency care info
The triage tool knows what time it is
The assessment checks the current day and time and adjusts its advice automatically. If it is a Sunday evening and your pet needs urgent care, it will tell you to contact our out-of-hours provider — not to call us in the morning.