🚨 Emergency or out of hours? 0131 516 2499 | Calls auto-forward to ICR Loanhead out of hours | Cameron Toll opening August 2026

Home › Your first visit

Your pet's care

Your first visit —
here is exactly
what to expect.

Starting with a new vet can feel like a big step. We want to make it as easy as possible. This page tells you everything — from how to register to what happens from the moment you arrive.

Call to register & book Pop in to say hello

⏰

No rushing, ever

First appointments are given extra time. We want to do this properly.

❓

No question is silly

We would rather you asked everything and left feeling confident.

At your pet's pace

Fear-free principles throughout. If they need time to settle, we give them time.

Fixed, transparent pricing

A consultation is £60. You will know the cost before you come in.

Getting started

Registering with us — three easy ways

Registration takes just a few minutes and only needs to happen once. Choose whatever works best for you.

By phone

Call us on 0131 516 2499 and our client care team will take your details and book your first appointment at the same time. Quick, easy, done.

❤️ Always welcome

Pop in in person

Come in any time during opening hours — pets always welcome. The team will be delighted to meet you both and can get you registered while you are here. No appointment needed just to say hello.

Via email

We will also ask for your previous vet's details so we can arrange for clinical history to reach us before your first appointment — giving your vet time to review it and arrive fully prepared.

📋 What we need to register you

Your name

Your address

Mobile number

Email address

Pet's name & date of birth

Species & breed

Previous vet (if transferring)

That's it — we do the rest

You are always welcome

New to TWC? Come in and say hello.

You do not need an appointment to pop in and say hello. We love meeting new clients and their pets — it is one of our favourite parts of the job. Come in, have a look around, meet the team, and let your pet get a feel for the place.

It makes such a difference. A pet that has visited once before just to say hello — had a treat, sniffed around, met a friendly face — arrives for their first appointment in a completely different state of mind.

Our client care team can also get you registered while you are here, so your first appointment is ready to book whenever you need it.

Get directions Call us first

💡

Especially valuable for nervous pets

A hello visit gives anxious pets a chance to associate the practice with good things — treats, friendly faces, no clinical procedures — before anything medical needs to happen.

When to pop in

🕐

Monday – Friday

8:30am – 6:00pm

🕐

Saturday

9:00am – 12:00pm

📍

Address

73–77 Whitehill Street

Newcraighall, Musselburgh EH21 8QZ · Parking on site

📍

Cameron Toll

Cameron Toll Shopping Centre

Edinburgh · Opening August 2026

🐾

Pets

Always welcome

Dogs, cats, small furries — bring them along

Step by step

What happens from the moment you arrive

Arrival

You are welcomed by our client care team. Dogs go to the main waiting area. Cats go directly to our dedicated cat-only space — completely separate, calm and dog-free. If you have a nervous pet, let us know when you call to book and we can arrange for you to wait in the car.

📍 73–77 Whitehill Street, Newcraighall, Musselburgh EH21 8QZ · Parking on site

📍 Cameron Toll Shopping Centre, Edinburgh · Opening August 2026

Meeting your vet

Your vet will collect you from the waiting area. We start by letting your pet explore the room and settle at their own pace — we do not put them straight on the table. For dogs we often start on the floor. For cats we let them come out of their carrier in their own time.

The consultation

We start by listening. Tell us everything — why you are here, your pet's history, what you have noticed, what concerns you. Nothing is too small to mention. A thorough physical examination follows — nose to tail, handled gently throughout.

Discussion, options and plan

We explain our findings clearly — what we think is going on, what the options are, and what we recommend. We discuss, we do not dictate. You are part of the decision. If there are costs involved, we tell you before anything happens.

❤️ Considering the Pet Wellness Plan? Ask at your first appointment. Join at your first visit and that visit is included in the plan.

Before you leave

Every question answered. Your invoice is clear and itemised. We book any follow-up appointments needed and send you home with clear instructions for any treatments or medications.

After the visit

Before you come

What to bring to your first appointment

You do not need to bring much — but these things help us give your pet the best possible start with us.

📄

Previous veterinary records

If transferring from another vet, please ensure clinical history reaches us before your appointment — not on the day. Email documents to history@veterinarywellnesscentre.com or ask us to request them directly.

💉

Vaccination certificate

Your pet's vaccination booklet or certificate — helps us continue the right schedule without gaps or repeats.

💊

Current medications

A list of anything your pet is currently taking — prescription or over the counter. If you have the packaging, bring it.

🦴

A few favourite treats

Especially if your pet is food-motivated or anxious. Treats make examinations easier and help build positive associations with visiting us.

📝

Your questions — written down

It is easy to forget things in the moment. Write down anything you want to ask. There is no question too small — we will work through every one.

🐱

For cats — a familiar blanket

Place a familiar-smelling blanket in the carrier. Consider spraying with Feliway at least 30 minutes before the journey.

Making it easier

Tips for your pet's visit

🚶

A walk before the appointment

A good walk beforehand means your dog arrives more settled and less overwhelmed by the waiting room.

🦴

Come with treats

High-value treats your dog loves. We use treats throughout the examination — your dog's favourites work best.

😊

Stay calm yourself

Dogs read their owners. If you are anxious about the visit, they will sense it. We will take care of the rest.

🐕

Nervous dogs — tell us in advance

If your dog has had difficult vet experiences before, let us know when you book. We will plan extra time and have strategies ready.

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Wait in the car if needed

If the waiting room would stress your dog, call us on arrival. We will collect you directly. Just let us know when you book.

✋

Practice handling at home

Gently handle your dog's ears, paws and mouth regularly at home. Dogs that are used to being touched find examinations much less stressful.

🌿

Feliway in the carrier

Spray inside the carrier with Feliway at least 30 minutes before travel. This synthetic pheromone significantly reduces feline travel anxiety.

👕

A familiar-smelling blanket

Place a blanket or item of clothing that smells of home inside the carrier. Familiar scent is one of the most effective calming tools.

📦

Leave the carrier out at home

Cats that only see their carrier on vet day associate it with stress. Leave it out with bedding inside — cats that sleep in their carrier travel far more calmly.

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Cover the carrier in the car

A light blanket over the carrier reduces visual stimulation. Cats feel safer when they cannot see movement around them.

🐱

Our cat waiting area

You will go straight to our dedicated cat-only waiting area — completely separate from dogs. No dog scent, no dog noise.

⏱️

We never rush cats

We let your cat come out of the carrier in their own time, explore the room and settle before any examination begins.

Ready to get started?
We'd love to meet you.

Call us to register and book your first appointment — or simply pop in any time during opening hours. Pets always welcome.

Call 0131 516 2499 Pop in to say hello Email us

Already registered elsewhere?

Looking for a second opinion?

If your pet has received a diagnosis or treatment recommendation and you would like another clinical perspective, we welcome second opinion consultations. These are given more time than a standard appointment — £120. Handled with discretion and respect for your current practice.

Find out more

Not sure if your pet needs to be seen?

Use our clinical triage tool for guidance on urgency — with time-aware out-of-hours advice.

Is my pet okay?

Your first visit —here is exactlywhat to expect.

Registering with us — three easy ways

New to TWC? Come in and say hello.

What happens from the moment you arrive

What to bring to your first appointment

Tips for your pet's visit

Ready to get started?We'd love to meet you.

Looking for a second opinion?

Your first visit —
here is exactly
what to expect.

Ready to get started?
We'd love to meet you.